Last updated: October 31, 2026
This policy explains refunds and cancellations for payments made on wishjoy.in, operated by WishJoy, Uttar Pradesh, India. Please read it before you pay.
1. Try before you pay
Every template has a free demo, and you can make, edit, save and preview your surprise yourself before paying anything. Because you can see exactly what you are buying before you pay, and because the product is digital and delivered instantly, payments are generally not refundable once a surprise has been unlocked.
2. When we will refund you
- Duplicate payment: if you are charged more than once for the same surprise, we refund the extra payment in full. This usually happens automatically.
- Payment taken but surprise not unlocked: if money was deducted but your surprise did not unlock within 24 hours, contact us and we will either unlock it or refund you in full.
- A technical fault on our side: if a paid surprise does not work because of a problem with our website and we cannot fix it within 7 days of your report, we refund you in full.
- Charged by mistake: if you paid for the wrong surprise and have not shared the link yet, tell us within 48 hours and we will help, either by moving the payment to the right surprise or by refunding you.
3. When refunds are not possible
- After a surprise has been unlocked and shared, simply because you changed your mind.
- If the surprise was removed for breaking our Terms, for example illegal, abusive or infringing content.
- For problems caused by the device, browser or internet connection of the person opening it, when the surprise works normally on other devices.
4. Failed or pending payments
If a payment fails or is cancelled, nothing is unlocked and you are not charged. If your bank deducted money for a failed payment, the bank or Cashfree returns it automatically, usually within 5 to 7 working days. Some UPI payments stay pending for a few minutes. If a pending payment succeeds, your surprise unlocks automatically.
5. Cancellation
Because unlocking happens instantly after payment, an order cannot be cancelled once it is paid. You can close the payment window at any time before paying and nothing will be charged. There are no subscriptions to cancel.
6. How to ask for a refund
Email hello@wishjoy.in or call by email (phone line coming soon) with your Order ID (it starts with WJ and is in your receipt email), the email you used and a short description of the problem. We reply within 2 working days.
7. How long refunds take
Approved refunds are sent through Cashfree Payments to your original payment method, the same UPI ID, card or bank account you paid with. Refunds are started within 2 working days of approval and usually reach you within 5 to 7 working days, depending on your bank.
8. Contact
WishJoy, Uttar Pradesh, India. Email: hello@wishjoy.in. Phone: by email (phone line coming soon).